The only time we would submit your return for you is when you use our full service product – when we do your taxes for you. Otherwise it’s up to you to file your return. If the return doesn’t go through successfully, there is usually some kind of error message, which we can help you with, if you aren’t sure how to fix it.
Here are some possible reasons why the CRA may not have received your tax return: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/why-didn-t-the-cra-receive-my-tax-return-when-i-used-turbotax-to-file-my-return/00/873632
If you have TurboTax Live Assist & Review, here is how to talk to a Tax Expert: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/i-m-using-turbotax-live-assist-review-how-do-i-talk-to-a-tax-expert/00/873764