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New Member
posted Oct 29, 2019 7:25:36 PM

Just finishing my daughters return, not filing yet, want to start mine, however when opening Return Manager its in a shaded screen and I can't access my other profiles.

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1 Best answer
New Member
Oct 29, 2019 7:25:39 PM

Hello,

I've heard of a few customers reporting this. Either clearing your internet browser cookies or using Firefox seems to resolve the issue. Please try that and post back.

4 Replies
New Member
Oct 29, 2019 7:25:36 PM

I'm having the same problem

New Member
Oct 29, 2019 7:25:38 PM

I am wondering if Intuit is having technical problems today.  I was going to try again later

New Member
Oct 29, 2019 7:25:39 PM

Hello,

I've heard of a few customers reporting this. Either clearing your internet browser cookies or using Firefox seems to resolve the issue. Please try that and post back.

New Member
Oct 29, 2019 7:25:40 PM

Thanks.  I started Chrome in incognito mode and signed it and it worked.