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Level 2
posted Mar 8, 2025 9:47:04 AM

Problem filing Quebec return

I get this error message (changed the actual letter and number details for confidentiality)

It looks like the formatting of postal code and phone number in Turbotax is not compatible with Revenu Quebec

  • Give the technical support agent the error code "xml error".

    The 'MDR9' element is invalid - The value 'L1L 1L1' is invalid according to its datatype 'http://www.revenuquebec.ca/T3:codePostal' - The Pattern constraint failed. The 'MDR901' element is invalid - The value '[phone number removed]' is invalid according to its datatype 'http://www.revenuquebec.ca/T3:noTel' - The Pattern constraint failed.

 

 

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6 Replies
Moderator
Mar 9, 2025 5:39:03 PM

Please try deleting and re-entering the information and try again.

 

If you are still not able to resolve this issue, lease contact our phone support team for more assistance. 

 

 

 

Level 2
Mar 9, 2025 7:29:41 PM

I have tried this and it does not resolve the issue. 

Returning Member
Mar 10, 2025 7:38:15 AM

Hi i got the same issue , solving it , is simple you just need to put the phone number without any spaces like  [phone number removed] and you could send after to Revenu Quebec

Moderator
Mar 11, 2025 8:32:42 AM

Yes, please try again. Remove the phone number and re-enter each number side by side without any spaces and try again.

 

Thank you for choosing TurboTax.

Level 2
Mar 13, 2025 3:10:33 PM

Still have an issue with the postal code even though it is entered with no space. 

Moderator
Mar 14, 2025 10:33:51 PM

If you have an issue with the postal code, please be sure that if there is a zero in the postal code or an 'o', check and make sure that you entered a zero "0" or an "O" when needed. 

 

If this issue persists and you have tried to change the postal code and deleted your phone number and reentered it, we would suggest that you contact our phone support team.

 

Thank you for choosing TurboTax.