Why doesn't the billing address update when new CC information is submitted? Many people have noted this problem, why isn't it fixed? Can't file completed returns.

This is so frustrating. TurboTax is pre-populating the billing address with incorrect information, and not accepting the correct information. This is a failure of basic functionality, and ought to have been fixed long ago based on the comments here.

556

Level 15

Sep 3, 2020 7:41:50 AM

Once you enter new CC information and submit it with a new billing address, everything should be saved. If it hasn't saved please contact our customer service to advise them so that they can input your information.

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Why doesn't the billing address update when new CC information is submitted? Many people have noted this problem, why isn't it fixed? Can't file completed returns.