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If you have a question about your return, or are having problems filing using TurboTax, our experts are here to help.
We are available to guide you through the filing process, and answer any questions you might have, as follows:
- Monday through Sunday (February 22, 2021 to April 30, 2021): 9:00am to 11:59pm EST (for English support), and 9:00am to 9:00pm (for French support)
- Monday through Friday (May 1, 2021 through the remainder of the year): 9:00am to 6:00pm EST (for English support), and 9:00am to 6:00pm (for French support).
Select your preferred method of contact below to get started:
TurboTax Support
Posting a question
- Go to the Live Community homepage.
- Click on the Go to Forums link.
- Click on the box labeled Troubleshooting.
- Select the Ask a Question button.
- Type your question, select your product, then click Post.
TurboTax Online & CD/Download users (paid and free)
Contact us online/via phone
To talk to a TurboTax specialist, begin by filling out the Contact Us form and telling us what platform and version of TurboTax you’re using.
Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page.
You will also be able to see the approximate wait time to speak with an agent.
Note: If estimated time to talk to an expert exceeds 20 minutes, TurboTax will automatically call you back (in the order in which the requests are received), once the queue returns to a manageable amount.
TurboTax Live
Assist & Review and Assist & Review - Self-employed
If you are using TurboTax Live (in either the Assist & Review or Assist & Review-Self-employed ), there are a number of ways you can reach out for help.
- You can contact a TurboTax Live expert by logging into your TurboTax account, then clicking on the Expert Help button.
- You can schedule a review call within your return by going to the Review section within TurboTax.
TurboTax Desktop - Assist and Review
If you have purchased the Assist and Review service, you will be able to access it by clicking on the Support Icon, then clicking on Contact Us.
Audit Defence
Contact us via phone
When you signed up for Audit Defence, you were provided with a telephone number within your confirmation email. Simply dial the number provided to contact us.
Related information:
How do I sign up for TurboTax Live services?
I'm using TurboTax Live Assist & Review. How do I talk to a tax expert?
