Contact Us

1. Go to the Live Community homepage.
2. Click on the Go to Forums link.
3. Click on the box labeled Troubleshooting.
4. Select the Ask a Question button.
5. Type your question, select your product, then click Post.

To talk to a TurboTax specialist, begin by filling out the Contact Us form and telling us what platform and version of TurboTax you’re using. 

Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page.

You will also be able to see the approximate wait time to speak with an agent.

Note: If estimated time to talk to an expert exceeds 20 minutes, TurboTax will automatically call you back (in the order in which the requests are received), once the queue returns to a manageable amount.

If you are using TurboTax Live (in either the Assist & Review or Assist & Review-Self-employed ), there are a number of ways you can reach out for help.

1. You can contact a TurboTax Live expert by logging into your TurboTax account, then clicking on the Expert Help button.
2. You can schedule a review call within your return by going to the Review section within TurboTax.

If you have purchased the Pro Review service, you will be able to access it by clicking on the Support Icon, then clicking on Contact Us.

When you signed up for Audit Defence, you were provided with a telephone number within your confirmation email. Simply dial the number provided to contact us.