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TurboTax Support

Contact us

If you have a question about your return, or are having problems filing using TurboTax, our experts are here to help. We're available to guide you through the filing process and answer any questions you might have, as follows:

  • February 21 to May 2, 2022 (Monday to Sunday):  
    • 9 AM to midnight ET for English support
    • 9 AM to 9 PM ET for French support
  • Rest of the year (Monday to Friday): 
    • 9 AM to 6 PM ET for English support
    • 9 AM to 6 PM ET for French support

Select your preferred method of contact below to get started.

TurboTax Support

  1. Go to the TurboTax Support page
  2. Select Discuss from the menu
  3. Select the box labelled Troubleshooting
  4. Select Ask a Question
  5. Enter your question, choose your product, then select Post

TurboTax Online and CD/Download

These instructions apply to all free and paid users of TurboTax Online and CD/Download products.

To talk to a TurboTax specialist, begin by filling out the TurboTax Contact Us page form and telling us which platform and version of TurboTax you’re using.

Once you complete the form, the phone number to speak to a TurboTax agent will appear.

You'll see the approximate wait time to speak with an agent. If the estimated wait exceeds 20 minutes, TurboTax will automatically call you back (in the order in which the requests are received) once the queue returns to a manageable amount.

TurboTax Live

If you're using a TurboTax Live Assist & Review product, there are several ways to reach out for help:

  1. You can contact a TurboTax Live expert by logging into your TurboTax account, then selecting Expert Help
  2. You can schedule a review call within your return by going to the Review section in TurboTax

If you've purchased the Assist & Review service, you can access it by selecting the Expert Help icon, then Book Appointment.

Audit Defence

When you signed up for Audit Defence, you were provided with a phone number in your confirmation email. Simply dial the number provided to contact us.

Related information

How do I sign up for TurboTax Live services?

I'm using TurboTax Live Assist & Review. How do I talk to a tax expert?

I have a tax question. Can you help?

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