If you have a question about your return, or are having problems filing using TurboTax, our experts are here to help.
We are available to guide you through the filing process, and answer any questions you might have, as follows:
- Monday through Sunday (February 22, 2021 to April 30, 2021): 9:00am to 11:59pm EST (for English support), and 9:00am to 9:00pm (for French support)
- Monday through Friday (May 1, 2021 through the remainder of the year): 9:00am to 6:00pm EST (for English support), and 9:00am to 6:00pm (for French support).
Select your preferred method of contact below to get started:
TurboTax Online & CD/Download users (paid and free)
To talk to a TurboTax specialist, begin by filling out the Contact Us form and telling us what platform and version of TurboTax you’re using.
Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page.
You will also be able to see the approximate wait time to speak with an agent.
Note: If estimated time to talk to an expert exceeds 20 minutes, TurboTax will automatically call you back (in the order in which the requests are received), once the queue returns to a manageable amount.
If you are using TurboTax Live (in either the Assist & Review or Assist & Review-Self-employed ), there are a number of ways you can reach out for help.
If you have purchased the Assist and Review service, you will be able to access it by clicking on the Support Icon, then clicking on Contact Us.
When you signed up for Audit Defence, you were provided with a telephone number within your confirmation email. Simply dial the number provided to contact us.