Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 18, 2021 6:53:25 AM

Why won't your program accept my postal code of B4A0J8 which was okay last year. ?

0 1 853
1 Replies
Level 5
Mar 19, 2021 6:48:09 AM

Sorry for the inconvenience. Looking up to your postal code, it appears fine; however, try to fill it again by completely erasing the data in the postal code dialogue box, the reason being, sometimes there are hidden characters such as spaces. Originally, the code must include 6 characters only, no spaces, and special characters.

 

Another way is, by changing the format of the data. For example, B4A 0J8 / B4A0J8. 

For more clarification, read our FAQ's - Invalid Characters when trying to use NETFILE

Postal Code Don't Match  

 

Thanks