This is mainly a user community forum, so nothing account-specific can be handled here. Here's how to contact TurboTax Support to discuss any fee/billing issues.
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
What is the Turbo Tax Phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
