A blank or partially-blank popup screen (either initially at activation, downloading a state program, or during efiling when paying) may be related to either a screen resolution or scaling problem in your Windows settings.
In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display. Or for a shortcut, you may be able to simply right-click on an empty area of the main Windows desktop monitor screen (not the TurboTax program screen) and in the popup menu choose "Display settings".
NOTE: After you change the scaling or resolution setting as discussed below, you might need to close and relaunch TurboTax for the change to take place in that popup window. Some users have said they rebooted after changing the display settings and then launched TurboTax.
First try the scaling setting. In your Windows Settings do you have scale set to a higher value than the normal 100%? If so, change it back to 100%.
If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. If that doesn't work, then try 1024x768. If still not working, then gradually increase the screen resolution to the next level.
You can later put the display settings back like you want them.
