Dear jameszhjw,
I don't know about problem #1, but I also had problem #2. Turbo Tax support was completely worthless and waste of time. I found something on the internet that solved the problem for me. (Me: Windows 10, Turbo Tax Home and Business 2023. desktop version). The trick was to run turbo tax in compatibility mode setting it to windows 8.
right click on turbo tax icon>properties>compatibility, then check box "run this program in compatibility mode for Windows 8 " , chose windows 8 in selection box. Then "OK".
