I was convinced through online advertising that I should qualify for Free Tax Return, while having only a simple Federal return with a W-2 form and no extra special cases.
By the time I filled out everything and ready to file, I was now required to pay $69 for Deluxe version of the product. I cannot even recall selecting "Agree" to Deluxe. But given that the customers are presented multiple confusing offers while filling out, which they don't need, I may assume that I was tricked to pressing the Agree button. Even though I was very careful to decline all those extraneous offers that I didn't need. (I would like to see the transcript of my session to see where exactly I was agreeing.)
My gross income is less than $79,000. And according to IRS, I should qualify for Free File
https://apps.irs.gov/app/freeFile/
How did TurboTax and Intuit manage to charge $69 and insist on using the Deluxe version?
I did fill out the Refund Request described at
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...
But Intuit denied my Refund Request, stating
We are unable to process the refund for TurboTax Online product Case because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.
What kind of a response is that? I wasn't asking for a desktop Satisfaction Guaranteed. I was using TurboTax online and asking to correct the wrongfully charged $69 Deluxe version, which I did not need according the law, because I qualify for Free File.
Intuit just settled the class action law suit https://www.agturbotaxsettlement.com/
in which "Intuit TurboTax customers who paid for tax preparation services that should have been free for them".
Is this the repeat of the same situation?
