After successfully switching to FreeTaxUSA when the TT program kept getting electronically rejected, I got half back from TT last year after speaking with them twice.They wanted to keep my money saying I had used their program and could print out and mail a paper copy. I said if I had wanted to do a paper copy I would have done it that way from the start and would never have paid them for their program. They agreed to refund half of what I paid. I finally agreed. They know this is an issue with their program and yet have not fixed it for several years now, continuing to lie to their customers and giving them suggestions to spend more hours working on the issue when they already know it won’t work. They are disreputable and unethical. I figured I’d just better cut my losses and go.
