Uninstall the already loaded software, reboot your computer and use this link https://bit.ly/2j4YMoT to download, using the same IKC from the original purchase. 

Alternately, contact our support team for further assistance.

Answer the questions, so it may guide you towards the right team to help you.  Apply the drop downs and you will get a phone number specified to your question (ie - support, care): I want to talk to someone. How do I phone you? - https://turbotax.community.intuit.ca/replies/3152013