What version of software are you using - online or download? And what exactly happens when you hit continue or try to move forward?

says building tax profile

[mention://1325646 @kensnite]  assuming you are using the online version - clear your browser cache with instructions here: https://bit.ly/2Ssw6s8
Also, you can try a different browser.
Then sign into your account and try again
You may want to start a new return as well, this may help after you have completed the steps above.