Clean your cache and cookies and try again. 

Thank you for choosing TurboTax.

How do I clear caches on an app? Pretty sure that’s impossible. Thank you. 

If it is the TurboTax Canada App that is giving you the issue, please uninstall the app and then reinstall it. 

Thank you for choosing TurboTax.

I’ve done this 3 different times now. Same result. 
thank you

Have you tried again using Microsoft Edge?

For the last time I am using the app. Why can’t anybody read English anymore? Why is it every customer service experience now nobody can read and understand English. Please stop wasting my time and replying to things if you don’t know how to fix the problem, I have written.

We recommend that you contact our phone support as they can view your screen to see what the issue might be.

Thank you for choosing TurboTax.