CRA Result Code: 31 - Cannot submit claim due to no CRA Account

Stirling_J · ‎March 19, 2025

I have just moved to Canada and I am filing my taxes for the first time with the CRA

I used Turbotax to complete my tax return, at the end I have not been able to submit my taxes to the CRA I am given code 31 from Turbo Tax software. I cannot create a CRA accont because I have filed taxes before.

How can I submit my tax for assessment? I would like to use your software but cannot find a way to make it work?

TurboTaxAniqua · ‎March 21, 2025

That error Code is from CRA. If you are filing for the first time, you might have to Print & Mail your return to CRA. CRA will not accept an electronic filing if they do not have anything for you on their record.

Thank you for choosing TurboTax.

CRA Result Code: 31 - Cannot submit claim due to no CRA Account

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