Hi @emmamooney92
Thanks for your question. First time users were eligible for our Switch and Save offer, which was available on Assist & Review product. This offer expired on April 14, 2025. If you feel that you should be eligible for a discount please contact the TurboTax customer service team and they can investigate this for you.
You can call customer support at 1-888-829-8608.
During tax season (from CRA NETFILE opening (February 24, 2025) to the regular filing deadline (April 30, 2025), we're available 7 days a week during these hours:
- 9 AM to midnight ET for English support
- 9 AM to 9 PM ET for French support
During the rest of the year (up until February 23, 2025, and from May 1, 2025 to mid-February 2026, we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.
