Yes, it does! The issue with the sign-in partner window being too small to show all options on an iPad sounds like a display issue, often caused by the app or browser failing to render scrolling elements properly on mobile screen sizes. When using the CRA "Sign-in Partner" (bank-based) option, the popup window does not always resize, hiding banks further down the list.
I recommend trying the following troubleshooting steps:
- Use a Different Browser (Desktop Site): Switch from TurboTax to Safari or Chrome. In your browser's settings, select "Request Desktop Website." This frequently causes the entire webpage layout to load, which should include the scrollbar for all bank options.
- Use the "CRA User ID" Workaround: If your bank is not visible, select the "CRA user ID and password" option rather than "Sign-in Partner." It is often faster and bypasses the list-selection screen entirely.
- Clear Cache and Cookies: If using a browser, clear your Safari/Chrome cache and cookies, then try again.
- Restart the App/Device: Close the TurboTax app completely and restart your iPad to refresh the UI elements.
If you still cannot see your partner, you may need to use a laptop or desktop computer to complete the Auto-Fill, as they generally have better support for these popup windows.
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