I bought the standard edition online. it won't install on my mac

frkovich · ‎October 29, 2019

I bought the standard version online. There was nowhere to request the mac option. I downloaded it and now it is saying it is not compatible with my mac.

info50 · ‎October 29, 2019

how do we exchange the standard version for mac version??

IntuitJacquelyn · ‎October 29, 2019

Please see this article to request a refund: https://support.turbotax.intuit.ca/turbotax/en-ca/faqs/Return-a-TurboTax-product/HOW14529.html

IntuitJacquelyn · ‎October 29, 2019

Hello,

If you're using a Mac, you must use the TurboTax Online version. It sounds like you purchased the CD/Download version from turbotax.ca.

Please see this article: https://support.turbotax.intuit.ca/turbotax/en-ca/faqs/Order-Questions-Comments/TurboTax-options-for...

View solution in original post

ronceraychantal · ‎October 29, 2019

i ordered it online, and not the cd version.

overtaxed58 · ‎October 29, 2019

There is no version of Turbo Tax compatible with a Macintosh running an Apple OS. You can however buy the online version, which only needs a web browser.

amsoblessed4601 · ‎October 29, 2019

i have already bought it online and can't download

overtaxed58 · ‎October 29, 2019

you might try calling Intuit to get a refund.

ronceraychantal · ‎October 29, 2019

i disagree, mac is supposed to be available online I checked with the agent that i talked to.

ronceraychantal · ‎October 29, 2019

the guy wont not give up on me, but i had to hang up, as it was taking too long and i had other things to do at that time.

I bought the standard edition online. it won't install on my mac

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