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I have 3 returns ongoing and I can't open them through return manager
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October 29, 2019
7:22 PM
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Getting started
What are you experiencing exactly? Is there an error message?
October 29, 2019
7:22 PM
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Getting started
There is no error message, the pop up screen is greyed out and I can't open any of my other 2014 returns
October 29, 2019
7:22 PM
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Getting started
Are you using Chrome or Safari? Can you try using Firefox and tell me if that works?
October 29, 2019
7:22 PM
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Getting started
I have the same problem. Tried creating a new return also and when I go to checkout everything is greyed out. When I go to the account where my first account is and go to return manager, it is also greyed out
October 29, 2019
7:22 PM
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Getting started
Please try either clearing your internet browsing history or using Firefox, a few customers have reported this issue and completing either of those actions seems to resolve the issue.
October 29, 2019
7:22 PM
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Getting started
I cleared my internet browsing history, I use Safari, and it resolved the issue. Thanks!!
October 29, 2019
7:22 PM