Hand off your taxes to a TurboTax expert, who will prepare and file your taxes You can use TurboTax Full Services and use the chat option. 

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Thank you for your reply! I was looking into using full service indeed, but was insure about being able to chat as I haven't been able to chat to someone directly using the chat I currently have available (it always asks me for a phone number so someone can call me). So, just to be absolutely clear: after I upgrade, I will be able to chat?

Thank you!

Yes, you should be able to chat and send messages within the product to your tax expert.