Hey there! Are you preparing your return with a spouse/partner? If so, check if it's showing up on their return instead of yours.

If it's still not appearing, your best option is likely to contact the TurboTax telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line.