Hi there,
I am making and educated guess that you are working from a desktop version of TurboTax.... Here is how to give us the information we need to be able to help fix this issue for you:
- Open your return.
- Click “Online” and select "Send Tax File to Agent".
- This will generate a message that a diagnostic copy will be created. Click “OK”. The tax file will then be sanitized (meaning all personally identifiable information will be removed first) and sent to us. This action will generate a Token Number
- Please respond directly to this message and provide the Token Number that was generated.
Please note: all we need is the token number, no other information needs to be sent to us. We will be able to look into the specific issue you are having using that key and will get back to you on the fix!
Thanks!
EleanorB
