Please contact our phone support as they will be better able to assist you: https://turbotax.community.intuit.ca/replies/3152013
You can also send us a private message on Facebook: https://www.facebook.com/intuitcanadaULC
Or send a direct message via Twitter: https://twitter.com/Intuitcanada
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To contact us please follow the link below.
https://turbotax.community.intuit.ca/community/product-information/help/contact-us/00/873707#
On this screen, you will need to go to TurboTax Online & CD/Download users (paid and free)
then click on Contact us online/via phone and then on Contact Us form.
Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page.