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New Member
posted Feb 7, 2024 11:43:38 AM

I am receiving the notice "Based on what you told us, it doesn't include the forms you need" but nothing has change in the last 5+ years. Why do I need to upgrade?

There are no additional forms needed.

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4 Replies
Moderator
Feb 7, 2024 11:55:35 AM

This page lets you know what each version of TurboTax Online suports: https://turbotax.intuit.ca/tax/pricing

 

Please see this TurboTax FAQ for more information on who can use Free:

Who can file for free using TurboTax?

New Member
Feb 7, 2024 12:22:05 PM

This is great information. It proves that I don't need to upgrade... But it won't let me continue.

Moderator
Feb 7, 2024 12:33:37 PM

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you. They can look at your return with you to see what is happening.

New Member
Feb 7, 2024 1:03:54 PM

Thank you! I called support and they noted the page is confusing people. It says I need to upgrade (when I really don't).  The options to "Upgrade to Deluxe" or "Remind me later" will continue the application and I can finish without upgrading. It used to say "Continue with free version" or something like that.