Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 29, 2025 3:30:55 PM

I am reviewing my tax return and the optimize pension option keeps kicking me out of the Canadian site and says I have to log in again. I can't get past this step.

0 4 239
4 Replies
Moderator
Mar 30, 2025 3:35:20 PM

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team for more assistance.

 

 

New Member
Apr 1, 2025 7:06:24 PM

Hi I tried this and no success. I’ve tried different computers - no cookies were saved and still I keep getting kicked out of the program 

should I try and start a new return? 

Moderator
Apr 4, 2025 12:59:09 PM

This issue is known to our services and an investigation is currently underway. Our team is working to resolve it as soon as possible.

 

We thank you for your patience and understanding.

New Member
Apr 4, 2025 7:45:43 PM

Please let me m is when this issue is resolved as I. Wed to pay my taxes before the deadline at the end of April