New Member

posted Jan 20, 2024 2:34:07 PM

I bought the download version but it will not load on windows 8

How do I transfer to app version

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1 Replies

Moderator

Jan 20, 2024 2:43:01 PM

You would need to get a refund for TurboTax CD/Download, and then buy the version of TurboTax Online that you want.

If you bought TurboTax CD/Download from a 3rd party retailer (ex: Costco, Staples, Walmart), please use this form to get a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559