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New Member
posted Apr 29, 2025 2:35:26 PM

I cannot pay for my Turbo tax products. I get the error "We are sorry, we are having trouble authorising your credit card." But I see the transaction on my credit card.

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1 Replies
Returning Member
Apr 30, 2025 8:31:58 AM

Hi there, 
The charge you're seeing on your credit card is a hold amount, can you please try again in a few hours. 
If you are still having issues, please contact our phone support team as they will be able to assist you further.

 

Thanks so much!

Kim