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New Member
posted Mar 19, 2022 1:50:16 PM

I cannot select the turbotax version I would like to start a new return

When I log into turbo tax I select start a new return. It takes me to the page with the various fee levels of starting a return but if I try to click any I am not taken to a new page. The same this happens when I try to select the "help" button to sort out the issue. I can click between the pages on the side bar "view all tax returns" and "start a new return" but for what ever reason the "help button" and any of the return option buttons on the "start a new return page" will not work. 

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Moderator
Mar 24, 2022 1:10:45 PM

Please clear your browser cache (or use a different browser) and try again. This FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

 

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