I don't have access to my original Canadian email account and have lost password. Recovery options ask for US info. How do I get recovery access to my original account?

Lost password to original email account. No longer have access to that account. I live in Canada. Recovery options ask for USA information, social security and zip, not SIN or Postal Code. How do I recover access to my original account?

1925

New Member

Oct 30, 2019 4:37:57 PM

No worries. Please contact us directly to get this fixed, here's how to reach us: https://turbotax.community.intuit.ca/replies/3152013

New Member

Jul 18, 2023 1:23:51 PM

I can't get this link to work - is this online or do i have to call in, I have been able to sign into my account but can't access my 2nd son's return

Why sign in to the Community?

I don't have access to my original Canadian email account and have lost password. Recovery options ask for US info. How do I get recovery access to my original account?