For TurboTax Online, please try clearing your
browser cache: https://turbotax.community.intuit.ca/replies/2647843
If this doesn’t work, try using a different
browser. If you are on a mobile device, please try using a laptop or a desktop
computer.
For TurboTax CD/download, please reinstall the
software using the download from our website:
https://turbotax.community.intuit.ca/replies/3001486
If you are still unable to resolve this issue,
please contact our phone support as they will be better able to assist you
(*Not available for TurboTax Free users*).
https://turbotax.community.intuit.ca/replies/3152013