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New Member
posted Oct 29, 2019 8:59:50 PM

I have been charged twice?

My mastercard wad debited $34.49 twice on Jan 10/16.  please refund one.

0 15 3845
1 Best answer
New Member
Oct 29, 2019 8:59:53 PM

Absolutely. You will receive an email confirmation within 20 minutes.

15 Replies
New Member
Oct 29, 2019 8:59:51 PM

I was charged Apr 6/18 for $39.54 to download but it downloaded a Microsoft version which I couldn't use, I needed a Mac version.
I then went to the online version and was Charged $36.14.
The first charge should be credited back to me.
I completed my tax return on the online version.

New Member
Oct 29, 2019 8:59:53 PM

Absolutely. You will receive an email confirmation within 20 minutes.

New Member
Oct 29, 2019 8:59:54 PM

Thank you Sara.

New Member
Feb 25, 2020 5:37:51 PM

Hi,

 

I've been charge twice with my 2019 Tax return. At first, I filed to Netfile was not available but I did paid the Standard  then  when I filed my Tax on February 24,2020 it charged me again. I need my refund.

 

 

Thanks

Level 15
Feb 26, 2020 12:06:12 PM

@Cristina D

 

Please contact us directly to request a refund. You can reach out to us via private message on one of our social network channels.

 

Please send your basic information, Name, Address, Phone & Email, and a brief description of the product you are requesting a refund for. 

 

Returning Member
Feb 28, 2020 3:25:31 PM

Hello my I have been charged twice for basic account 13.34

Level 13
Feb 29, 2020 1:24:58 PM

@black4097 -  Please review the link provided below to assist you with a refund:

New Member
Jun 1, 2020 3:30:03 PM

I was billed twice to my credit card For the same service. That was yesterday.  When will I get it returned to my credit card. 

Thanx

New Member
Apr 23, 2022 4:27:16 AM

I get charged self employed twice today, $90 plus tax instead of $45 plus tax.  Please refund one.  Thanks!

Level 15
Apr 27, 2022 9:08:44 AM

You were charged $45 per return completed. It shows that you have your Primary return and an additional return. Did you perhaps complete a spousal return? If yes, you will be charged for both. 

 

Thank you for choosing TurboTax. 

Returning Member
Mar 16, 2023 6:33:27 AM

I paid twice

order # TTWNA185533027

order # QSTNA185552103

Please refund one

Returning Member
Mar 22, 2023 7:40:45 AM

I was billed twice on my credit card in the amount of $42.93 on March 8th for 2022 turbo tax. Could you please look into this matter.

 

Thank you

Tom McCarthy

Level 15
Mar 24, 2023 7:41:56 AM

Please confirm that you had confirmation of your refund.

New Member
Apr 8, 2023 8:16:14 AM

I’ve been charged 4 times for my taxes. I want a refund for two of them please !

Moderator
Apr 12, 2023 12:54:29 PM

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please call 1-888-829-8608.

​​​​​​​Thank you for choosing TurboTax.