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user7020499
Level 2
posted Mar 29, 2025 9:04:31 AM

I netfiled my son's 2024 return, but it doesn't appear on the home page under filed returns. All of our family's returns are accessible except this one. How do I find it?

Other returns I filed do appear there, but not my one son's. Our family's returns from years past also appear.

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7 Replies
TurboTaxSusan
Moderator
Mar 29, 2025 10:04:49 AM

Did you use the same account when you created your son's return?

 

user7020499
Level 2
Mar 30, 2025 1:04:35 PM

Yes I used the same account.  I can open his return under "My returns" but not under the archive of all the returns I have filed with Turbo Tax.  It doesn't show up under the 2024 drop down.

TurboTaxAniqua
Moderator
Mar 31, 2025 8:37:47 AM

The home page displays it, but not the filed returns? Can you verify that his return was filed by opening it? 

user7020499
Level 2
Mar 31, 2025 9:19:23 AM

Yes I can open it. When I view it on "Finish and File" from the home page, I can see a confirmation number. It says his return is filed.

TurboTaxAniqua
Moderator
Apr 1, 2025 9:39:41 AM

Then it should be good. As you have access to his return and the Netfile confirmation number. 

Level 2
Apr 1, 2025 10:32:50 AM

I do, but it is not organized with my family's returns in the archive "Access filed returns" by year 2024.

Moderator
Apr 3, 2025 11:26:43 AM

Please contact our phone support team as they will be able to assist you further.