I purchased the 2023 Turbotax program for home and business through Amazon. The code I received to activate the account doesn't work no matter how many times I try.

Can I get a new code or at least a refund?

10107

Returning Member

Apr 30, 2024 7:48:16 AM

When you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

Please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you are still having problems you can call customer support at 1-888-829-8608 for more help.

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I purchased the 2023 Turbotax program for home and business through Amazon. The code I received to activate the account doesn't work no matter how many times I try.