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TurboTax Support

Where is my TurboTax licence code?

Instructions to install TurboTax CD/Download software

As of tax year 2020, the term installation key is no longer used in TurboTax products. This 16-digit number is now called a licence code for TurboTax CD/Download and an activation code for TurboTax Online.

If you bought TurboTax CD/Download directly from us via TurboTax.ca, your licence code appears on the electronic receipt that's emailed to you.

Check your junk mail folder to make sure your TurboTax receipt didn’t end up there by mistake. If you haven't received your receipt by email within 24 hours of purchase, contact TurboTax Support to get a copy.

If you bought a TurboTax CD from a retail store, your licence code is on the sleeve that the CD came in. If you didn't receive a code on your CD sleeve, contact TurboTax Support.

If your box says TurboTax Online, you don't need a licence code. You've purchased the online edition of TurboTax and there's nothing to download or install.

You'll find your activation code and instructions on the card that came inside the box. If you didn't receive a card, contact TurboTax Support.

Related information

In TurboTax Online, how do I use a prepayment or activation code?

What should I do if I can't activate TurboTax CD/download using Internet Activation?

What should I do if I'm getting a TurboTax activation error?

Frequently asked questions about installing TurboTax CD/Download

How do I install TurboTax for the current tax year after I download it from the Internet?

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