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New Member
posted Feb 2, 2021 3:15:48 PM

I purchased the turbotax standard online edition from Costco. But when I try to activate it it said the code is not valid. I got the code from the product card in box.

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7 Replies
Moderator
Feb 2, 2021 6:22:03 PM

In order that we can assist you further, please message us on social media or contact us by phone.

 

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To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

New Member
Feb 5, 2021 9:22:21 AM

After the phone support, the issue has been resolved.

Level 6
Feb 5, 2021 1:24:17 PM

Glad to hear all is well and you are on your way to completing your return(s).

Thank you for using TurboTax.

New Member
Jan 4, 2022 3:28:12 PM

Same problem purchased at Costco on January 4, 2021, Pre-Payment code for 8 returns will not activate.

Moderator
Jan 5, 2022 9:50:36 AM

Please contact our phone support as they will be better able to assist you. You can use the form on this page to get the right phone number to call: “TurboTax Contact Us

New Member
Jan 24, 2022 2:26:08 PM

I purchased turboptax from Costco store and the code in the box does not work, how can I continue please.

Moderator
Jan 25, 2022 11:34:01 AM

@teich2019 Please contact our phone support as they will be better able to assist you. You can use the form on this page to get the right phone number to call: “TurboTax Contact Us