I purchased TurboTax Deluxe – 8 tax returns online. I was not expecting additional fees, but the TurboTax site is indicating I need to pay $21 per return?

Did you go to turbotax.ca/activate to use your code before you started your returns? You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

Yes, I did go to  turbotax.ca/activate and followed the associated instructions. Once I was in TurboTax, the site noted I would need to pay an additional $21 per return.

When you login to your account, does it say that you have 8 returns remaining, or is there no return count?