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New Member
posted Apr 30, 2023 1:12:03 PM

Lost everything, how do I get it back? When you sign out, all your data is saved. Simply sign back in with your credentials at any time to get back in and continue, Right

I signed back it and it is  all gone

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3 Replies
Moderator
Apr 30, 2023 5:33:41 PM

Please see this TurboTax FAQ if you are not able to find the return you are looking for: https://turbotax.community.intuit.ca/community/importing-transfering/help/why-can-t-i-find-my-turbotax-online-return/00/873627

 

New Member
Mar 30, 2024 8:32:27 PM

the response to this is not helpful as I had not completed my return when I realized I needed an upgrade for my 2020 taxes. We purchased the upgrade and when we went back in the data I'd imput was all gone. How do I retrieve my data and part complete report

 

Moderator
Mar 31, 2024 11:20:30 AM

@Iamgrateful If you are using TurboTax CD/Download, and the file didn't save properly, then unfortunately there is no way to recover the data. TurboTax CD/Download files are only saved to your computer, not on our secure servers.