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Returning Member
posted Oct 31, 2019 6:11:26 AM

My online return reset and everything is gone

I cant find a contact number to call.

I had all my taxes done and was reviewing it. Getting ready with NetFile and all of a sudden, my return reset to zero. It reset to asking my SIN.

I have also paid for a standard return and now the bottom left says to "upgrade".


Can you guys recover the the last saved version?

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1 Replies
Level 13
Oct 31, 2019 6:11:26 AM

We're sorry for any inconvenience to you.  Please use the following FAQ to contact customer support.

https://turbotax.community.intuit.ca/replies/3152013