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New Member
posted Feb 12, 2022 5:13:19 PM

Purchased turbo basic online but activation code did not copy. downloaded and now cannot activate. How do I re find activation code?

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1 Best answer
Moderator
Feb 13, 2022 1:28:43 PM

If you bought TurboTax CD/Download directly from us via TurboTax.ca, your licence code appears on the electronic receipt that's emailed to you.

 

Check your junk mail folder to make sure your TurboTax receipt didn’t end up there by mistake. If you haven't received your receipt by email within 24 hours of purchase, contact TurboTax Support to get a copy.

2 Replies
Moderator
Feb 13, 2022 1:28:43 PM

If you bought TurboTax CD/Download directly from us via TurboTax.ca, your licence code appears on the electronic receipt that's emailed to you.

 

Check your junk mail folder to make sure your TurboTax receipt didn’t end up there by mistake. If you haven't received your receipt by email within 24 hours of purchase, contact TurboTax Support to get a copy.

Returning Member
Mar 10, 2022 3:39:56 PM

I installed online  turbotax Order Number QSTNA155161801  . I filed three returns but now I cannot get back in . Can you reinstall this for me