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New Member
posted Apr 16, 2025 12:30:58 AM

The website upgraded me to premium on its own. How can I change it back to the basic plan?

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1 Replies
Moderator
Apr 17, 2025 2:24:44 PM

The price of TurboTax Online is based on what you enter on your return. If you added something that is not included in your current version, you’ll need to upgrade to continue. 

 

Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product. 

 

To start a new return, select “Start a New Return” from under “My Returns” in the bottom left corner. Once you have started your new return, you can select “View All Returns” from under “My Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.

 

Please see this TurboTax FAQ for more information on who can use Free: Who can file for free using TurboTax?