Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Apr 30, 2022 3:44:08 PM

Turbo Tax prompted me to sign into CRA My account. IT opened a new window, and I have successfully signed in. ..says "as soon as.. verify SIN" How/where do I verify it??

It says "As soon as you sign-in to your My Account and verify your SIN, we'll download any tax info available for you". I did sign it successfully, but the progress bar is not moving. IS it waiting for me to verify my SIN? How do I do this? Isn't that all part of signing in to My Account???

0 1 225
1 Replies
Moderator
May 5, 2022 11:00:04 AM

Please clear your browser cache (or use a different browser) and try again. This FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.