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New Member
posted Oct 30, 2019 3:59:56 PM

Turbotax is FORCING me to pay to advance. I can't access the CRA page since it wants me to pay 10$ but I don't have a credit card and it won't let me proceed. How to fix?

The online application won't allow me to advance since I accidentally clicked on the option to pay 10$ and save my files for 7 years, but when I saw that it only accepted credit card, it wouldn't let me go back. When I did manage to get to previous pages, I would try and advance like normal but once the CRA page starts to load I get redirected to the payment page and it won't let me skip if, EVEN THOUGH the free option was beside the 10$ lik I had clicked. Please help me fix this, i only have 6 days left to file my taxes and don't want to have to rush and restart with UFile.

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1 Replies
New Member
Oct 30, 2019 3:59:57 PM

Unfortunately, you'll either need to start a new return or pay the $10 to be able to file the return you've prepared and then call us for a refund.

Here's how to start a new return: https://turbotax.community.intuit.ca/replies/3288128

And here's how to reach us by phone for a refund: https://turbotax.community.intuit.ca/replies/3152013