Did you enter your code at turbotax.ca/activate before you started your returns? If not, you can enter it in the coupon code space.
I did enter the activation code before I continued. If I ignore the msg will it go away or will Turbo Tax expect payment?
Then you can enter your activation code again in the coupon code space.
why do you charge me 21 dollars when you told me I can use it for free?
There might be donations in box 46 of a T4 or Employee-paid premiums (medical) in box 85 of a T4 which would require an upgrade to allow a claim for additional credits not included in the free version. Please see the list below enumerating what is or is not included in the free version.
Simple tax returns include:
Employment income
Pension income
Other employment income such as tips
RRSP contributions
Child care expenses
COVID-19 benefits and re-payments
Unemployment (EI) and social assistance
Worker’s compensation
Disability amount
Worker’s benefit
Amount for eligible/infirm dependents
Tuition, scholarships, bursaries, grants, student loan interest
Caregiver tax credit
Disability transfer
Home accessibility tax credit
Tax on RESPs and RDSPs
Tax installment payments
Age amount
Income, credits, and deductions not listed above are not covered by TurboTax Free, including:
Employment expenses (meals, lodging, etc.)
Donations
Medical expenses
Investment income and expenses
Rental property income and expenses
Self-employed income and expenses
Thank you for choosing TurboTax.
When I try to click on the "I have an account" button nothing happens, why?
But you told me that there were no hidden charges and now it seems that there are hidden charges? Have you lied to me?
Did you start by activating your software in turbotax.ca/activate? The only way to be charged $21 is because there was an amount included from the previous list shared above. Those items are not included in the free return.
Thank you for choosing TurboTax.