I net-filed two 2018 returns yesterday. I received the confirmations from intuit.ca but they went to my old email address. I did not use this email address to purchase the download product (standard). I did not use this email address within the return (contact information for Revenue Canada). Where is intuit.ca picking up this email address (prior year purchases/prior year filings)? I want to correct this so that it does not happen again next year. I will lose access to that old email account. I did call the intuit support line, howwever, the agent did not know where the email address came from or how to change it. (incident# xxxxxxxxx). Thanks.
Wow. After completing the tax returns and net-filing for tax year 2020, the net-file confirmations were none-the-less sent to an email address I had not used for 3 years. Last year (checked again today), I had made sure that the proper email address was associated with my TurboTax Online account. However, I had discovered that my old email address was buried on an info-form within TurboTax Desktop and each year got transferred over to the next tax year. I think I have fixed this now -- we'll see next year. But if the net-file confirmations for next year are again sent to my old email address -- I will quit using TurboTax for good.
Please use the following FAQ for instructions on how to update your email address:
Thanks for your detailed reply. I had actually done what you suggest minutes prior to purchasing the 2018 Turbotax download. In fact, the purchase confirmation came to my current email address. But after completing the tax returns and net-filing, the net-file confirmations were none-the-less sent to my old email address. I am perplexed.
Wow. After completing the tax returns and net-filing for tax year 2020, the net-file confirmations were none-the-less sent to an email address I had not used for 3 years. Last year (checked again today), I had made sure that the proper email address was associated with my TurboTax Online account. However, I had discovered that my old email address was buried on an info-form within TurboTax Desktop and each year got transferred over to the next tax year. I think I have fixed this now -- we'll see next year. But if the net-file confirmations for next year are again sent to my old email address -- I will quit using TurboTax for good.
Please go to your Intuit account. You will now go to Sign in & security to change your email.
Thank you for choosing TurboTax.
My 2023 tax return did the same thing....I went into my intuit profile last year, updated email (says its verified), entered new email on desktop turbotax...went into form mode to make sure it showed correctly...called CRA to verify my email (no issues)...
Note - I have been transferring returns for 3-4 years and it is sending the NETfile confirmation to my old work email.
Something is definitely wrong.
Did you include your email address in your tax return when you filed it?
Hello TTBrenda -
Yes I did. Entered via Easy Step and then went into Forms Method to verify.
NETfile was fine...return was filed but confirmation email went to an old address.
If I'm not mistaken, this is the first year the email address was available to enter.
C230
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Thanks sooo much for the tips!!! I've called the customer service (to no avail), they have no idea what we were talking about at all!
Following your hints, I successfully found the form that contains the old email - OMG.
For those of you having the same issue, if you click "Forms" button at the top of turbo tax, then at the bottom of the screen, click "forms" again. Then you will see a LOT of forms option. If you select "INFOWS", you will then see your **bleep** old email listed in there being auto carry forward forever.
I think this is a bug on turbotax, whereby they shall autoupdate this form base on the initial profile questionnaire every year. "TURBO TAX" - Please fix this go forward. Til then, we would just need to manually update this INFOWS form and make sure it includes the latest email address. Duh!
You nailed it! Definately a glitch in Turbotax.
Hopefully it gets fixed to next year.