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New Member
posted Mar 7, 2024 1:25:09 PM

Why am I being charged $15 for TurboTax when I didn't use a helper and was told by TurboTax that the service was free?

I never chose any of the "expert help" pop ups and it says that turbotax is free for those 25 and younger. So why am I now being charged $15 at the end?

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3 Replies
Moderator
Mar 7, 2024 1:27:56 PM

Last year, any version of TurboTax Online was free for people 25 years old or younger. This year, if your return doesn't qualify for the Free version, then you get a discounted price on whichever version you need to use.

 

Please see this TurboTax FAQ for more information on who can use Free:

Who can file for free using TurboTax?

 

New Member
Mar 24, 2024 7:54:59 AM

I have the same situation, but I have only selected employment income as reportable. Why am I being told to pay for deluxe when it is a basic return

Moderator
Mar 24, 2024 10:04:13 AM

@darul Please check you T-slips as the T4 & T4A slip can have things that are not supported in TurboTax Free Online.

 

Please see this TurboTax FAQ for more information on who can use Free:

Who can file for free using TurboTax?