Why can't I use netfile québec service even if I'm eligible?

I answered no to all the question but at the end I'm being told that I'm not eligible to use this service

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3 Replies

Moderator

Apr 1, 2025 5:17:20 PM

Can you please provide more information about your problem? What is the exact error message that you are getting?

New Member

Apr 2, 2025 4:44:15 AM

Hello,

I get this message :

NetFile Québec : You are not eligible

Coline, you do not qualify to use Revenu Québec's NetFile service.

But I do not understand why I'd not be eligible. I answered no to every question at the begining.

Moderator

Apr 4, 2025 5:31:49 PM

You can review your eligibility on this Revenu Québec page: Filing Your Income Tax Return Online

If you are eligible but still can't file, please contact our phone support team for more assistance.