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New Member
posted May 13, 2020 9:08:59 PM

Why is my code not working

0 3 1166
3 Replies
Level 13
May 14, 2020 1:13:44 PM

I am going to assume you are referring to your activation code, which may or may not include 8 returns:

 

A few things to keep in mind while using this 8 pack Standard online code: 

  • All 8 tax returns must be completed in the same online account, otherwise, the code will not work. 
  • Standard Edition only: If you accept any upgrades or promotional offers while doing your tax return, this will create a surcharge at the end, on the payment screen. 

If this is not what you are referring to please reach out to us via "private message" on our Facebook or Twitter page with more detailed information. Thank you!

New Member
May 14, 2020 5:49:50 PM

I bought the standard version and have only done myself and husband

New Member
Mar 21, 2021 9:05:55 AM

I purchased from Costco they have advised me to contact you for assistance