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New Member
posted Jan 28, 2023 9:37:07 PM

I am trying to transfer my data from 2021 to start my 2022 return. I follow the steps and it just keeps me going in a loop and the data never transfers. Help please

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4 Replies
Moderator
Jan 29, 2023 9:47:53 AM

We are currently having an issue with not being able to carry forward prior years’ tax information to a new return. Our product development team is working on resolving this issue and will have it resolved ASAP.

 

We apologize for the inconvenience.

Moderator
Jan 30, 2023 9:58:03 AM

The issue has been resolved. You should now be able to transfer your 2021 TurboTax Online return into 2022. 
Thank you for your patience. 
 

New Member
Feb 25, 2023 2:07:52 PM

I am having this issue now. I filed with turbotax online for the past 2 years. I am faced with the question:

 

Hello again! We're so glad you're back

If you used TurboTax Online last year, we can help you jump start this year's return with a transfer from last year.
Would you like us to help you sign into your account?
Yes, help me sign into my account
No. I want to skip file transfer
 
When I click Yes, and Continue, I am then prompted to log in again to my account, then it brings me right back to this page. Please help!

Moderator
Feb 25, 2023 2:47:33 PM

@iamandrewhall Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.