I am trying to transfer my data from 2021 to start my 2022 return. I follow the steps and it just keeps me going in a loop and the data never transfers. Help please

[TurboTaxSusan]

We are currently having an issue with not being able to carry forward prior years’ tax information to a new return. Our product development team is working on resolving this issue and will have it resolved ASAP.

We apologize for the inconvenience.

[TurboTaxSusan]

The issue has been resolved. You should now be able to transfer your 2021 TurboTax Online return into 2022. 
Thank you for your patience. 
 

[iamandrewhall]

I am having this issue now. I filed with turbotax online for the past 2 years. I am faced with the question:

Hello again! We're so glad you're back

If you used TurboTax Online last year, we can help you jump start this year's return with a transfer from last year.

Would you like us to help you sign into your account?

Yes, help me sign into my account

No. I want to skip file transfer

When I click Yes, and Continue, I am then prompted to log in again to my account, then it brings me right back to this page. Please help!

[TurboTaxSusan]

@iamandrewhall Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.