Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Oct 30, 2019 8:54:25 AM

Can I print return to mail with "duplicate" water mark

0 3 2143
3 Replies
Level 13
Oct 30, 2019 8:54:27 AM

The return with the watermark on it cannot be mailed to the Canada Revenue Agency.  Please review the following FAQ for instructions on how to print your income tax return.

https://turbotax.community.intuit.ca/replies/2648070

Returning Member
Nov 16, 2019 5:49:29 AM

I have tried this over and over again and the instructions do not work - I tried downloading it after paying and the download didn't work - then when I go to re-download it, it's showing up as duplicate. Extremely frustrating and also wish you guys had an actual support email. 

Level 13
Nov 18, 2019 10:33:11 AM

We're sorry for the inconvenience.  Please use the following instructions to contact customer support.

To talk to a TurboTax specialist, fill out the Contact Us form ( https://support.turbotax.intuit.ca/contact ).

After you complete the form and go through the steps, the phone number to speak to a TurboTax agent appears on the page. You can also see the approximate wait time.

Standard hours of operation

Year-round, Monday through Friday, from 9:00 AM to 6:00 PM, Eastern Time (both English and French)

Extended hours of operation

Only from February 18 to April 30, 7 days a week:

  • English: Monday through Sunday, 9:00 AM to 11:59 PM, Eastern Time
  • French: Monday through Sunday, 9:00 AM to 9:00 PM, Eastern Time